Aiming to meet our customers’ needs, and combining the experience gained over the trained professionals to incorporate the product consultancy and experience in implementing normalizes management systems is to inform the emergence of a new work front in our company – Normaliza Management Systems
The adoption of ISO standards is advantageous for organizations, as it gives them greater organization, productivity and credibility, increasing its credibility in the national and international markets, to meet regulatory requirements and so promote continuous improvement within the organization.
The duration of the quality management consulting is always defined by our client, according to their need, interest and / or time available.
Consulting implementation of the standard;
Consultancy in the maintenance of the standard;
– ISO 14001:
Consultancy in the implementation of the standard;
Consultancy in the maintenance of the standard;
– Ordinances INMETRO:
Company adequacy according to INMETRO concierge;
Consulting documentation for handling complaints.
– Improved morale and team motivation, since it understands the reason that makes its activities and motivates.
– Reduction of quality costs (scrap, rework, cleaners, etc.).
– Growth of competitiveness, with lower cost.
– Increased customer satisfaction.
– Increase in profitability.
Have the full quality term has inserted in his concept six attributes or basic dimensions that give it full of features. These six dimensions are: intrinsic quality; cost, service, morale, safety and ethics.
For intrinsic quality refers to the ability of the product or service to meet the purpose for which it is intended.
The search for structural changes (revolutionary changes that decentralize authority reduce the hierarchy), stimulate partnerships and favor quality with customer focus, aimed at raising the competitiveness in the new global markets that are configured, has been more intense in various segments of society companies, non-governmental organizations seeking to become more flexible, innovative and entrepreneurs to meet the challenges of modernity (Osborne and Gaebler, 1994).
a) at its organizational environment, changes in that environment and risks associated with that environment;
b) by changing needs;
c) for particular purposes;
d) the products it provides;
e) the processes it uses;
f) for its size and organizational structure.
The Quality Management touching two crucial points to an organization: to maintain and conquer markets by improving its effectiveness in customer service requirements; and reduce waste and costs of non-quality, improving its efficiency.
This is an option for managerial reorientation of organizations. Its basic points: customer focus; teamwork permeating the entire organization; decisions based on facts and data; and the constant search for troubleshooting and error reduction.
It implies a change of management attitude and a modern way of understanding the success of an organization. It is a new management philosophy that requires changes in attitudes and behavior. These changes aim to commitment to the performance, in search of self-control and improvement of processes. It also implies an organization’s culture change.
The ISO 9001: 2008 is by far the best established quality framework, currently being used by more than 750,000 organizations in 161 countries, and sets the standard not only for quality management systems, but for general management systems.
It helps all kinds of organizations to succeed through improved customer satisfaction, motivation of employees and continuous improvement.
Who is it relevant?
ISO 9001 is suitable for any organization seeking to improve the way you work and how it is managed, regardless of size or sector. In addition, ISO 9001 is designed to be compatible with other management systems standards and specifications, such as OHSAS 18001 Occupational Health and Safety and ISO 14001 Environment. They can be integrated seamlessly through Integrated Management. These standards share many common principles, so the choice of an integrated management system can add excellent value for investment.
• Goods and services of high quality for the customer
• To enlarge or maintain, in a sustainable way, their competitive advantages over competitors
• Disaster Reduction, waste and rework in the production process
• Search optimize the use of existing resources
• Reduce operating costs
• Full Support of reliability that ensures the market the qualification of the company
• The standards meet the technical specifications and international requirements, which makes the company accepted in many countries
• Control of the production process, through written procedures and specific work instructions
• Evidence proving the treatment of customer satisfaction
• formulation of strategies through the indicators and evidence